Marg Career Library - Correspondence Clerks

Overview:

Respond to requests for merchandise, damage claims, credit and other information, delinquent accounts, inaccurate billings, or dissatisfied services using mail or electronic correspondence. Gathering facts to construct a response and preparing communication are examples of responsibilities.

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Job Responsibilities:

Read incoming correspondence to assess the nature of the writers' concerns and the correspondence's disposition.
Send letters to other departments for response.
To generate monthly reports, compile data from records.
Prepare damage claims, credit and billing inquiries, invoices, and service complaints, among other papers and letters.
Gather records relevant to specific issues, check them for completeness and accuracy, and attach them to correspondence as needed.
To exhibit correspondence activities, keep files and regulate records.

Overview
Job Responsibilities

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Correspondence Clerks

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